Refund policy

Refunds

Due to the personalized nature of our products returns and refunds are not possible. If you have issues with your product please get in touch with us by using our contact form or send us an email to contact@artmementos.com and we will do our best to resolve your issue.

Damages and other issues
In case of any damages that might have occurred during transportation, please get in touch with us by using our contact form or send us an email to contact@artmementos.com.

ArtMementos cannot be held responsible in case of typos or misspellings on your part, therefore a refund would not be possible in such cases.

Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.