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FAQ

Frequently Asked Questions

Below you can find answers to some of the most common questions we receive.
If you're not able to find an answer to any questions you might have, feel free to contact us via our contact form or send us an email to artmementos@gmail.com

We created ArtMementos for the sole purpose of helping people mark special occasions in their lives and the lives of their loved ones. We believe that art should tell a story and what better story to tell than your own?
Our user-friendly generator allows you to create a memento of your most cherished moments. Chose from our wide array of customizable art and create a truly personal, unique and stylish piece of wall décor suitable for any interior style.

Products will be delivered to the USA and Canada between 3 and 7 days. Our posters, frames, and hangers will be produced and delivered from a facility nearest to your location in order to reduce carbon emissions and shipping time.
For shipping information regarding countries other than USA and Canada, please get in touch with us using our contact form or send us an email to artmementos@gmail.com

Yes, we have a variety of frames and hangers for you to choose from. Once you are finished customizing your print, you can choose to combine it with a frame or hanger that compliments your design. We pride ourselves in being environmentally conscious, which is why all prints, frames and hangers are sustainably sourced and Eco friendly.

Your one of a kind posters are printed on high-end, sustainably sourced printing paper to assure the highest possible quality. Our posters and frames are available in the following sizes:
12x16"
16x20"
18x24"
24x36"

Absolutely! All you need to do is select the "Digital Download" option of your desired poster size from the dropdown menu under "Poster Size". Once you complete your purchase, you will receive an email containing your Digital Poster with the appropriate dimensions and resolution. You can use your high-quality digital file to print out your poster at a printing studio of your choosing.

We use museum-quality long-lasting semi-glossy (silk) paper which is sure to stand the test of time. The paper we use weighs 170 gsm / 65 lb.
Our high-quality, eco-friendly ink captures the finest little details in your designs to ensure sharp quality and a smooth finish to your memento.
Your print will be shipped in sturdy packaging protecting the poster.

Our posters are printed on FSC-certified paper. This guarantees that each print is sustainably sourced, and meets the highest environmental standards.
The wooden frames and hangers we offer also meet FSC standards.
Our products are produced and shipped from a facility nearest to your location in order to reduce carbon emissions and shipping time.

We have 100+ printing partners worldwide, which allows us to produce and ship your mementos from a location nearest to you. This allows us to operate in the most eco-friendly way possible as we reduce carbon emissions as well as shipping time.

Unfortunately, we do not offer custom sized posters at the moment. You can choose to create your memento in the following sizes:
12x16"
16x20"
18x24"
24x36"

Yes, you can cancel your order within 8 hours of placing it.
After 8 hours of placing your order, your poster will be sent for production and cancelling your order will no longer be possible.
You can cancel the order by:
• Replying to your confirmation email
• Sending us an email to artmementos@gmail.com
• Reaching out to us via our contact form - Please make sure to include the email address you used to place the order and the order number.

Unfortunately, once your order has already been processed it's no longer possible for you to add extra products.
Since we offer free shipping, you can simply place another order with your desired product which will be sent separately from your first order.

Due to the personalized nature of our prints we cannot accept returns, so unfortunately it's not possible to exchange your product or to receive a refund for it.

This rarely ever happens, but if you have received someone else's order, please notify us within 2 weeks of receiving it and we will make sure you receive the correct product.

Due to the personalized nature of our products we cannot accept returns or offer refunds.

This rarely happens, but accidents can sometimes occur during shipping. If your order arrived damaged, please contact us via email or our contact form within two weeks of receiving your order. We will do our best to find the best solution for you. Be sure to include the following:
• A picture of the damage product and packaging
• Your order number ID

Please, be advised that we cannot accept returns on prints or frames, due to their custom nature!

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